Frequently Asked Questions

Some of our most requested information is below. If you still have questions please reach out to our support directly.

Orders

When can I expect my order to arrive?

Delivery time depends on your location. We generally aim to deliver orders within 6-14 working days. After shipping, we will email you the tracking number of the shipping company so that you can track the items.

Do you accept international orders?

Yes, we accept international orders. Information on international delivery can be found when filling out the order. If you cannot find your delivery country, please contact us at support@axamitart.com

If I received a damaged item, what should I do?

In the rare event that your print arrives in less than perfect condition, please let us know immediately. Please send us some photos of the damaged item and the box it came in to support@axamitart.com so we can help you. Always remember to include photos of the box or boxes your art came in, even if there are no obvious signs of damage.

Artwork

How are the artworks created?

Our artworks are the result of meticulous digital drawing. They are not edited photographs but original digital paintings that capture the details and beauty of automobiles in a way that combines technical precision with artistic vision. Each piece is unique and reflects our commitment to quality and authenticity.

What materials do you use to make posters and paintings?

Our posters and images are printed on quality materials, including durable paper and quality inks, to ensure durability and high quality. We use FSC certified paper or equivalent certifications depending on regional availability. It's better for people and the planet. For each product, there is a description of the material from which the poster or image is made.

What sizes of paintings and posters do you offer?

We offer different sizes that you can choose when ordering. Specifications for each product are listed on the product page.

Are any of your prints signed or numbered?

We occasionally release signed and numbered limited editions, which often sell out instantly. The best way to stay informed is to subscribe to our newsletter.

Is it possible to order customized posters or paintings?

Yes, we offer the option to customize some of our products. Contact us for more information about customization options via the COMMISSIONS page or the contact form.

Can I choose a frame for my paintings?

Yes, we offer the option of adding frames to some of our images. Various frame types are available for selection on the product page.

Returns and refunds

How can I return items and get a refund?

For information on returns and refunds, see our Returns and Refunds Policy page.

How long does it take for the return to be processed and the money refunded to the account?

It may take up to several business days to process your return and refund.

How can I change or cancel my order?

If you wish to change or cancel your order, please contact us immediately via our contact form or at support@axamitart.com and we will assist you as best we can.

Other

Can I receive updates on new collections and discounts?

Yes, subscribe to our newsletter and you will be informed about new collections, promotions and discounts.

What payment methods do you accept?

We accept payments by card, PayPal and other common payment methods. Details can be found at the checkout during the order.